Frequently Asked Questions

Account Information

How do I activate My Account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

What do you mean by Reward Points? How do I earn them?

Because you are important to us, we want to know what you think about the products. As an added value, every time you buy the products you earn points which go straight to your account. Points add added to your account for every purchase that you make. You can use those points in order to get discounts on the next purchase on So enjoy these reward points!

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

How can I use my remaining account credits?

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance.

Shipping Information

How can I change my shipping address?

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How long will it take for my order to arrive after I make payment?

Members who ship their orders within India should expect to receive their orders within five to ten working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Order Information

How can I track my orders and payment?

After logging into your account, the status of your checkout history can be found under Order History. You can track the order in the order history page via clicking the track button.

Can I cancel my order anytime?

Yes you can cancel the order at anytime but before your order has been shipped. Orders cancelled or returned after 15days of purchase will charge you only the delivery charges.

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